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Essential Info & F.A.Q.

The Riding

In short: mind-blowing. The Les Arcs – La Plagne area literally redefines the term “flowing, technical singletrack”.  The only reason we set up in Les Arcs after 8 years of biking all over the Alps is that we couldn’t find better trails and more varied terrain anywhere!  Don’t just take our word for it – see what the magazines and our past guests have to say!
The trails vary from fairly challenging to extremely challenging and technical. Anyone of intermediate level and above, looking for a different kind of rush, will find what they’re looking for in Les Arcs. If your a regular at “man-made trail centres” and ride the red/black routes comfortably, the riding will be right up your street. However, those who prefer bigger off-the-map adventures in natural terrain can rest assured that we have something to challenge anyone of any standard. That said, the trailAddiction philosophy is never to thrill by scaring people, but by the sheer quality, length and fast, flowing nature of the trails we can show you. We’ll only put you with riders of a the same standard as yourself, but this is why it’s really important to tell us your riding preferences at the same time of enquiring about dates and availability . (see The Guiding). Take a look at our technical skill and fitness level guide to see how we’d assess your own riding level versus the holidays we offer. If you’re in any doubt, we’d strongly suggest booking on one of our Alpine Improvers Coaching Weeks, just in case.
In our opinion, a chin-guard and elbow / knee pads are always worth wearing, if you have them. The philosiphy is simple – if you fall off (and lets face it, you just never know when that might happen no matter how easy the trail) its going to hurt less if you are padded-up! Since we use the lifts to do most of the hard work for us, then its no real effort to wear/carry the armour, and it does help with confidence levels too. That way you can more freely enjoy the trails, with less worry about how much the gravel rash would sting if the worse was to happen! To put it in perspective, on bigger backcountry-days we generally dump the full-face in favour of a half-lid although with modern detachable chin bars, there’s even less of an excuse not to wear it when the going gets technical.  In summary, don’t be put off by some of our photos if body armour is not your style – many of our guests are body armour first-timers too!
Les Arcs boasts an extensive mountain biking “domain” comprising of over 150km of difficulty-graded and well signposted trails. However, this marked-out domain covers only a small portion of the singletrack terrain that the area has to offer… that’s where our guides come in handy: marked or unmarked, the guides know the mountain inside out, simply because they’ve spent so much time scouring the 1:25000 maps and testing each and every trail. We like to think that we specialise in the unmarked stuff, but at the end of the day our riding is flexible, meaning that ultimately YOU get to decide on what and where you will ride on any particular day. Thanks to the guides’ knowledge, they have enough terrain in their repertoire to tailor the standard to each and every group, from Alpine beginners to hardcore experts.
Except during Backcountry Special weeks, YES. We make good use of the area’s lifts (funicular railway, chairlifts and cablecars, public coaches, trains) as a quick and hassle-free way of getting from the valley floor to the tops of the trails, often almost two vertical kilometres above. For the really “out there” backcountry trails, we use minibus or 4×4 access to reach trailheads.
Unlike some operators, our chalets are located within direct eyesight of the main lift. However, all are also situated a good distance above the valley floor and therefore you can ride-in ride-out with numerous trailheads starting literally on our very doorsteps – all leading downhill to alternative lifts if you fancy starting your day with a singletrack descent rather than an uplift.
The marked runs in the official Les Arcs mountain biking domain, yes, by the official Les Arcs bike park team. The unmarked and backcountry stuff, yes, too – how else do you think we keep ourselves busy through the winter? 🙂  However, these trails don’t see many bikers and therefore don’t get badly rutted or covered with the infamous braking bumps which are increasingly common on courses in more commercialised or overcrowded biking areas.

Travel / Location / Weather

Geneva is the obvious choice as it is the closest airport which currently has a regular summer EasyJet service from a number of airports around the UK. Due to transport licensing arrangements and complications around Brexit, we are not able to offer own own airport transfer service this summer.  However we do have a great arrangement with a local professional operator and they are offering a 10% discount to all trailAddiction customers.   It typically costs €60 per person, each way, but they will always try to group you together with other customers dropping off or picking up in the same shuttle, which will usually bring down the cost per person.
As above, from 2021 onwards, we are no longer able to offer private in-house transfers, (thanks Brexit!).  However here’s a guideline as to the flight times to aim for, to minimise your waiting time at the airport if you plan to book with our recommended transfer partner .  For week-long holidays, transfers usually leave Geneva at around 16:30 (only on Saturdays). Of course, they will leave earlier where they can…(as soon as all passengers on a given bus have landed, it will leave!). But a flight arrival before lunchtime might involve a bit of a wait depending on what other customers sharing your transfer will book – if in doubt, please ask us first! Please note, its not only about the transfer – arriving too late means you won’t have time to properly enjoy your first meal, unpack, build bikes and get a decent rest before your first day on the trails!

For your return journey, they drop off at the airport typically at 11:30 (i.e. earliest flight departure of 13:00).

For large groups with bespoke or specific transfer requirements, please ask us for a quote for a private taxi-transfer.  

If you are travelling from the UK or continental Europe, with bikes and kit, its often just as easy to share a car with your mates and enjoy the drive out here.   You can then bring as much kit and spares as you need to, and you don’t have to worry about packing and unpacking your bike at both ends.  You might also wish to fly to Geneva and consider a hire car at the airport (but make sure you rent one that has space for your bikes too!).  The cost to rent a car for the week is often cheaper than paying for airport transfers, plus you’ll have a car here at the chalet in case you want to go exploring elsewhere on your rest day. Its an enjoyable drive from Geneva to our Chalet – either the cruisy motorway route, or our recommendation would be the direct route via the historic town of Annecy with its amazing scenic lake and mountains.
Its possible to take the train from Geneva airport, and the train station is actually inside the airport itself (just turn left in arrivals and walk to the end of the arrivals area).   You will need to make a couple of changes, and it takes 3 to 4 hours along a scenic countryside route. Our nearest station is LANDRY, and we can usually gladly pick you up (Check with us before booking).  Check out www.thetrainlline.com. 
Arrivals on any other day are very difficult to accommodate. Its not just a matter of capacity – our staff are fully committed to looking after the customers already staying with us, therefore are not generally able to give you the full welcome and arrival attention that you deserve. Therefore in most cases we are unable to arrange for a non-Saturday arrival.
 Chalet Eagle’s Nest is at Chemin de Glaise, Villaret, Peisey-Nancroix.  Use this google maps link to find us.
We are 9 hour drive from Calais and most other channel ferry ports in France, and it is a fairly straightforward drive. Directions to Eagles Nest can be printed out from Google Maps, or you can download our easy version in pdf format. (Note – Chazalet and Eagles Nest are directly adjacent to one another). Driving over can be easier, cheaper and faster (door-to-door) than flying, especially if you are car-sharing. Plus, there is the added flexibility of having your own transport in-resort, should you need to make a trip to the bike shop or simply go exploring. PLEASE DO NOT PLAN TO ARRIVE EARLIER THAN 15:00 on your arrival Saturday – we need time to see out the previous week’s guests, and clean & prepare the chalet. Your room will be ready from 16:30, but you can build your bike and have a cuppa in the communal area before then. On the other hand, please plan to arrive not too late – it is difficult for us to guarantee you a meal with table service if you arrive after 20:00.
Unlike many of our competitors, ALL of our chalets are located within direct eyesight of the main lift. However, all are also situated a good distance above the valley floor and therefore you can ride-in ride-out with numerous trailheads starting literally on our very doorsteps – all leading downhill to alternative lifts if you fancy starting your day with a singletrack descent rather than an uplift.
Generally throughout our season, the weather is good (much better than the UK!). In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
Nightlife-wise, it’s not crazy, but the local bars can get lively at times, especially on Tuesday (night before the guides’ day off) and Friday nights. Its most certainly not party central most of the time – but there’s a great atmosphere amongst our own guests and with up to 40 guests on a given week (plus all of our dozen-or-so staff), there’s plenty of atmosphere and lots of people to socialise with.

Kit & Holiday Preparation

  • Bike – We generally use bikes that have around 5-7″ (125 – 180mm) of front and rear travel, although some of our hardier guides prefer to use solidly-build hard-tails. Its really a matter of personal preference.  Strength over lightness and a relaxed (slack head-angle) is ideal.  Super-long enduro style bikes are great for straight line stability, but you will lose out in our very tight alpine switchbacks.  (eg 26″ ‘aint dead, in our humble opinion!)
  • Tyres – at least 2.3″,  (2.5″ or more is recommended) DUAL-PLY / DH / DOUBLE-DOWN / ENDURO+ reinforced sidewalls & casing are absolutely essential otherwise we guarantee you will be fixing flats every run (and will quickly become the least-favourite person in your group if we all have to wait for you!) .  Better still, if possible, tubeless with some kind of rim-protection-insert, at least for the rear wheel if you are a heavier rider.   
  • Brakes – 5000m+ a day is hard on the brakes!  No brake is “too much”, and your screaming forearms will thank you for a decent investment in your braking setup.  Most importantly, make sure your brakes are freshly-bled with new fluid, and new pads, before your trip. Large brake rotors are a superb upgrade (min 200mm front and 180mm rear).
  • Spare Brake Pads – At least 1 complete (front and rear) set, but be safe and bring two complete sets if you can!   And ALWAYS go for sintered pads since they handle the heat of long descents so much better.
  • Spare Tubes  – DH tubes for our lift accessed weeks, please bring at least “all mountain” tubes for backcountry weeks – we still do a lot of decending!  
  • Spare Mech Hanger – if it breaks during your stay, your bike will be effectively useless without a replacement
  • CamelBak / BackPack with usual riding spares (pump, multitool etc), large enough to carry a jacket, water, and packed lunch.
  • Packable Waterproof jacket.
  • Usual summer riding clothes and shoes (i.e. shorts, short or mid-sleeved jersey).
  • Helmet – for our lift accessed weeks either a full-face or a half-lid is fine, its really a case of what you feel comfortable in using, but we’d certainly recommend upgrading to a removeable-chin-bar model if you don’t have one already. For our backcountry weeks if you are bringing a full-face please also bring a half-lid as well for the days where we pedal – you’ll overheat quickly on the climbs, if you don’t!
  • Gloves and any desired body armour – at least knee pads for both backcountry or lift accessed weeks.
  • Riding sunglasses or Goggles for protection against both the sun and foreign objects.
  • Some kind of splash-guard or front minimud-guard is very useful if you want to keep mud and water out of your face and eyes.

You will need to take out specific insurance for a mountain biking holiday. The key thing to check in any policy is that they cover you for accident / emergency recovery. If the worst happens and a helicopter is required the bill could be well over £10,000. We often ride on paths and trails in the “backcountry”, i.e. away from the marked, dedicated mountain bike trails (kind of like “off-piste” skiing). Although these are all marked as “paths” – and in France, you ARE allowed to ride on them – check you are covered for this. We require all riders to be insured when riding with a host, for the sake of your own safety. Unfortunately, we can’t go as far as recommending any particular product since ultimately it is your choice as to which provider will give the right level of cover that you wish to take. Its advisable to arrange this at the time of booking (well before your holiday) – in the event that you are injured or ill and unable to attend your holiday, your insurance should cover the holiday cost if you need to cancel at the last minute..
Yes! All of our chalets have limited washing facilities. A small charge will have your clothes returned clean and fresh direct to your room. However this service is subject to staff availabllity so may not be available all the time.
Yes of course – fresh towels are provided.
In our opinion, a chin-guard and arm / leg pads are worth wearing if you have them. The philosiphy is simple – if you fall off (and lets face it, you just never know when that might happen no matter how easy the trail) its going to hurt less if you are padded-up! Since we use the lifts to do most of the hard work for us, then its no real pain to wear/carry the armour, and it does help with confidence levels too. That way you can more freely enjoy the trails, with less worry about how much the gravel rash would sting if the worse was to happen! To put it in perspective, on xc-bias days we generally dump the full-face in favour of a half-lid, and leave the pads at home. The descents may be the same difficulty as before – but we ride them more slowly and more cautiously without the extra protection of the armour. If you dont want to invest (understandably), we can usually loan you a set for free – just ask us at the start of your week in the resort. Alternatively we have a selection of our favourite Knee and Elbow armour for sale at extremely competitive prices, at our Les Arcs Chalets. In summary, don’t be put off by some of our photos if body armour is not your style – many of our guests are body armour first-timers too!
Generally throughout our season, the weather is good. In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
trailAddiction can arrange good quality hire bikes, however these must be pre-booked.  If you have your own steed that is suitable for Alpine riding (powerful disk brakes, strongly build, slack angles) we’d always recommend to bring that if you can rather than rent something you are not used to. However, we know this is not always possible, or indeed your own regular bike may not be up to the job!
Unlike many of our competitors, ALL of our chalets are located within direct eyesight of the main lift. However, all are also situated a good distance above the valley floor and therefore you can ride-in ride-out with numerous trailheads starting literally on our very doorsteps – all leading downhill to alternative lifts if you fancy starting your day with a singletrack descent rather than an uplift.
Generally throughout our season, the weather is good (much better than the UK!). In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
Nightlife-wise, it’s not crazy, but the local bars can get lively at times, especially on Tuesday (night before the guides’ day off) and Friday nights. Its most certainly not party central most of the time – but there’s a great atmosphere amongst our own guests and with up to 40 guests on a given week (plus all of our dozen-or-so staff), there’s plenty of atmosphere and lots of people to socialise with.

Holiday Structure, Bookings and Payments

During lift accessed weeks we offer the option to ride one of our epic backcountry trips (subject to customer demand, weather conditions, and rider ability/experience). We also offer Backcountry Weeks for those riders looking for an adventure!
Yes, we do now offer long weekend packages to Les Arcs, which include everything you can expect from a week-long package, just a bit shorter! A minimum group size of 4 people applies, although you may be able to join another group if you wish to travel alone – please ask us. Click for more details on our Long Weekend MTB Packages.
Contact us for all enquiries or bookings and we’ll respond within a day.

Booking Deposit

Your initial Booking deposit is non-refundable in all cases unless exceptional terms apply and we have specified this upon booking (eg COVID-related)

Payment of balance

Payment of the final balance must reach us 12 weeks before your arrival date. Failure to pay this amount on time may lead to cancellation charges.

For bookings made within 12 weeks of arrival, the full balance is payable at the time of booking.

Changes to bookings

Any changes made to the original details supplied on your booking form will be accommodated if possible, without charge. If we cannot accommodate your changes we reserve the right to treat the booking as cancelled.

Cancellation charges

Cancellation notice is required in writing and charges may be made as listed here depending on the level of notice given:

>12 weeks – no cancellation charges.    12-8 weeks = 50% of total holiday cost. 8-4 = weeks 80% of total holiday cost. Under 6 = weeks 100% of total holiday cost*

*In most cases, we will try to offer a date deferral to the following year, or discount on rebooking for the following year.

Shuttle Vehicles and Airport Transfers

Clients use trailAddiction shuttle vehicles and bike trailers entirely at their own risk. TrailAddiction cannot guarantee pick-ups and drop-offs from Geneva airport to suit all flight times. We will try to be flexible to suit all customers, but please check with us first that we will be able to accommodate your specific flight schedule before booking flights. Delayed or cancelled flights are out of the control of trailAddiction, and as such trailAddiction will not be responsible for missed airport transfers. TrailAddiction cannot guarantee arrival at the airport at the pre-arranged time. Events such as vehicle breakdown, bad traffic, adverse weather, accident, driver or guest illness and many other unexpected events can delay our shuttle service and lead to late arrival at the airport. trailAddiction will not be held responsible in any way for missed flight departure under any circumstances.

Rider responsibility and Safety

If a trailAddiction host proceeds along a trail, you cannot assume it is safe for you also to proceed. The sole responsibility is for you, the guest, to check for other trail users, and indeed any other hazards, before proceeding.

Alpine Mountain biking is an inherently dangerous sport. All riders ride entirely at their own risk and must make their own judgements on their abilities. Although we take every precaution to ensure the safety of our riders, trailAddiction staff cannot and will not be held responsible for any injuries sustained whilst riding. Riders should be aware, that due to the challenging nature of the trails, and the sheer volume of riding you will do during your stay, the likelihood of having a fall whilst biking is high. The injuries sustained can range from nothing, very minor bruising, spraining and/or grazing, to broken limbs, deep cuts or in extreme cases, paralysis or death. The extent of injuries will be reduced by wearing appropriate safety equipment as detailed below (see Safety Equipment). However, the only way to be sure of avoiding injury, is not to ride at all. By signing these terms and conditions you accept the above risks and understand that any injuries sustained are beyond the control and responsibility of trailAddiction staff and associates.TrailAddiction hosts know the mountain biking area extremely well, from years of riding and exploring. If you choose to attend accompanied rides, trailAddiction staff are always happy impart their local knowledge to guests. However, if you choose to act on this knowledge (the location of a certain trail, the condition of a piece of terrain, your ability to ride it safely) you do so so at your own risk and discretion, and as such trailAddiction cannot accept responsibility for any accident involving a trailAddiction guest which may occur during the mountain biking activity. Much of the trail-riding recommended by trailAddiction hosts is found in remote, unmaintained and natural environments. TrailAddiction staff cannot guarantee the safety of these trails from one day to the next. You must accept that natural hazards such as boulders, drops, cliffs, stream-crossings, fallen trees, uneven surfaces, flooding and severe subsidence can and do exist without warning, and that trailAddiction cannot be responsible for any loss, damage or injury caused by such hazards.

Trail Traffic

All of the trails outside of the dedicated mountain bike areas are open to walkers and other members of the public. You must give way to any other bikers, horseriders, walkers and any other path users you may encounter. More importantly, you agree to control your speed at all times, in particular at crests, bends, or other places where you cannot see oncoming traffic, such that you can stop without any danger to yourself or other trail users. The guest accepts full liability for all their actions including those that result in injury or damage to property sustained; to themselves, to other trailAddiction customers, and to members of the general public / users of the mountain.

Accidents and First Aid

All trailAddiction staff carry a basic first aid kit and emergency contact details for use in the event of an accident. If you are injured whilst accompanied by a host, the host will always act in your best interests and use their mountain experience to act appropriately. However, trailAddiction staff are not trained medics, and therefore you should not accept any medication or treatment offered in good faith without making your own judgement as to whether it is appropriate or safe to do so. You accept full responsibility for any side effect to medication or treatment offered. You must inform trailAddiction staff of any allergies at the time of booking. Similarly, if you would prefer not to be treated at all by trailAddiction staff, and wait for trained professionals to arrive at the scene in the event of an accident (noting that you may be unconscious in the event of a severe fall), please advise us accordingly before your first ride.

Safety Briefing

All guests, regardless of experience, must attend a short welcome speech and safety briefing on arrival at the chalet. This will cover a general overview of bike set-up, general terrain hazards and weather conditions you need to be mindful of whilst riding in the area.

Medical/Accident Insurance

TrailAddiction guests must have Insurance cover for their stay and sign the trailAddiction responsibility waiver upon arrival at the holiday destination. Cover must specifically include medical and accident recovery insurance for injuries gained whilst mountain biking on unmarked trails. All guests must bring a valid copy of their insurance certificate and present it to trailAddiction staff in resort, before any accompanied riding can commence.

Approved Bicycle Helmet

A helmet is an absolutely essential item of mountain biking kit. trailAddiction staff will do everything in their power to prevent riders without a helmet from setting out on a ride. Many guests choose to use a traditional half-lid cycling helmet which is appropriate for backcountry riding, however for more aggressive downhill riding it is recommended that guests use a full-face motocross-style helmet for added protection in the event of a heavy fall onto the face. trailAddiction staff will refuse to accompany any rider who is not wearing a cycle helmet in apparently good condition.

Additional Safety Equipment

Gloves – Suitable strong biking gloves are an essential item and must be worn at all times whilst riding. They protect against cuts and grazing in the event of a fall.

Protective Pads – Whilst forearm-elbow and knee-shin pads are not usually seen as an essential item of mountain biking kit, trailAddiction strongly recommends for all of its guests to use pads. Protective pads are proven on a regular basis to reduce the potential severity of external wounds and can also reduce the likelihood of broken bones in the event of an accident.  We usually stock a selection of arm and knee pads on site which are for sale to customers.

In our opinion, a chin-guard and arm / leg pads are worth wearing if you have them. The philosiphy is simple – if you fall off (and lets face it, you just never know when that might happen no matter how easy the trail) its going to hurt less if you are padded-up! Since we use the lifts to do most of the hard work for us, then its no real pain to wear/carry the armour, and it does help with confidence levels too. That way you can more freely enjoy the trails, with less worry about how much the gravel rash would sting if the worse was to happen! To put it in perspective, on xc-bias days we generally dump the full-face in favour of a half-lid, and leave the pads at home. The descents may be the same difficulty as before – but we ride them more slowly and more cautiously without the extra protection of the armour. If you dont want to invest (understandably), we can usually loan you a set for free – just ask us at the start of your week in the resort. Alternatively we have a selection of our favourite Knee and Elbow armour for sale at extremely competitive prices, at our Les Arcs Chalets. In summary, don’t be put off by some of our photos if body armour is not your style – many of our guests are body armour first-timers too!
Generally throughout our season, the weather is good. In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
trailAddiction can arrange good quality hire bikes, however these must be pre-booked.  If you have your own steed that is suitable for Alpine riding (powerful disk brakes, strongly build, slack angles) we’d always recommend to bring that if you can rather than rent something you are not used to. However, we know this is not always possible, or indeed your own regular bike may not be up to the job!
Unlike many of our competitors, ALL of our chalets are located within direct eyesight of the main lift. However, all are also situated a good distance above the valley floor and therefore you can ride-in ride-out with numerous trailheads starting literally on our very doorsteps – all leading downhill to alternative lifts if you fancy starting your day with a singletrack descent rather than an uplift.
Generally throughout our season, the weather is good (much better than the UK!). In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
Nightlife-wise, it’s not crazy, but the local bars can get lively at times, especially on Tuesday (night before the guides’ day off) and Friday nights. Its most certainly not party central most of the time – but there’s a great atmosphere amongst our own guests and with up to 40 guests on a given week (plus all of our dozen-or-so staff), there’s plenty of atmosphere and lots of people to socialise with.

Accommodation & Food

 

All of our rooms are either twin or triple rooms, with ensuites. For larger single-sex groups, we also have one very spacious Quad room available. We allocate roomings based on group composition, any indicated preference at the time of booking, and to best accommodate every guest on a given week. In some situations we may need to split your group to suit the roomings available. For example: if a group of 4 makes a booking, but we only have one twin and one triple room available (i.e. 5 spaces), we would split the group into two groups of two guests. However, we cannot guarantee the remaining bed would be left vacant unless an additional “under-occupancy” surcharge is paid at the time of booking (i.e. it may be filled with a customer travelling alone, although this would be very unlikely!). This allocation arrangement is applied in rare cases, and in reasonable circumstances only, i.e. we would never enforce mixed-sex room sharing, and couples are always guaranteed a private room to themselves!
Yes, although we have limited availability and a surcharge will apply. Ask us for details.
Yes. Our professional catering staff have many years of experience and vegetarian / wheat free / anti-allergy options are par for the course and so much more than the same as everyone else but with something missing. However due to the limited preparation facilities, extreme allergies eg nuts, may not be possible to accommodate. If in doubt, please ask us!

Booking Deposit

Your initial Booking deposit is non-refundable in all cases unless exceptional terms apply and we have specified this upon booking (eg COVID-related)

Payment of balance

Payment of the final balance must reach us 12 weeks before your arrival date. Failure to pay this amount on time may lead to cancellation charges.

For bookings made within 12 weeks of arrival, the full balance is payable at the time of booking.

Changes to bookings

Any changes made to the original details supplied on your booking form will be accommodated if possible, without charge. If we cannot accommodate your changes we reserve the right to treat the booking as cancelled.

Cancellation charges

Cancellation notice is required in writing and charges may be made as listed here depending on the level of notice given:

>12 weeks – no cancellation charges.    12-8 weeks = 50% of total holiday cost. 8-4 = weeks 80% of total holiday cost. Under 6 = weeks 100% of total holiday cost*

*In most cases, we will try to offer a date deferral to the following year, or discount on rebooking for the following year.

Shuttle Vehicles and Airport Transfers

Clients use trailAddiction shuttle vehicles and bike trailers entirely at their own risk. TrailAddiction cannot guarantee pick-ups and drop-offs from Geneva airport to suit all flight times. We will try to be flexible to suit all customers, but please check with us first that we will be able to accommodate your specific flight schedule before booking flights. Delayed or cancelled flights are out of the control of trailAddiction, and as such trailAddiction will not be responsible for missed airport transfers. TrailAddiction cannot guarantee arrival at the airport at the pre-arranged time. Events such as vehicle breakdown, bad traffic, adverse weather, accident, driver or guest illness and many other unexpected events can delay our shuttle service and lead to late arrival at the airport. trailAddiction will not be held responsible in any way for missed flight departure under any circumstances.

Rider responsibility and Safety

If a trailAddiction host proceeds along a trail, you cannot assume it is safe for you also to proceed. The sole responsibility is for you, the guest, to check for other trail users, and indeed any other hazards, before proceeding.

Alpine Mountain biking is an inherently dangerous sport. All riders ride entirely at their own risk and must make their own judgements on their abilities. Although we take every precaution to ensure the safety of our riders, trailAddiction staff cannot and will not be held responsible for any injuries sustained whilst riding. Riders should be aware, that due to the challenging nature of the trails, and the sheer volume of riding you will do during your stay, the likelihood of having a fall whilst biking is high. The injuries sustained can range from nothing, very minor bruising, spraining and/or grazing, to broken limbs, deep cuts or in extreme cases, paralysis or death. The extent of injuries will be reduced by wearing appropriate safety equipment as detailed below (see Safety Equipment). However, the only way to be sure of avoiding injury, is not to ride at all. By signing these terms and conditions you accept the above risks and understand that any injuries sustained are beyond the control and responsibility of trailAddiction staff and associates.TrailAddiction hosts know the mountain biking area extremely well, from years of riding and exploring. If you choose to attend accompanied rides, trailAddiction staff are always happy impart their local knowledge to guests. However, if you choose to act on this knowledge (the location of a certain trail, the condition of a piece of terrain, your ability to ride it safely) you do so so at your own risk and discretion, and as such trailAddiction cannot accept responsibility for any accident involving a trailAddiction guest which may occur during the mountain biking activity. Much of the trail-riding recommended by trailAddiction hosts is found in remote, unmaintained and natural environments. TrailAddiction staff cannot guarantee the safety of these trails from one day to the next. You must accept that natural hazards such as boulders, drops, cliffs, stream-crossings, fallen trees, uneven surfaces, flooding and severe subsidence can and do exist without warning, and that trailAddiction cannot be responsible for any loss, damage or injury caused by such hazards.

Trail Traffic

All of the trails outside of the dedicated mountain bike areas are open to walkers and other members of the public. You must give way to any other bikers, horseriders, walkers and any other path users you may encounter. More importantly, you agree to control your speed at all times, in particular at crests, bends, or other places where you cannot see oncoming traffic, such that you can stop without any danger to yourself or other trail users. The guest accepts full liability for all their actions including those that result in injury or damage to property sustained; to themselves, to other trailAddiction customers, and to members of the general public / users of the mountain.

Accidents and First Aid

All trailAddiction staff carry a basic first aid kit and emergency contact details for use in the event of an accident. If you are injured whilst accompanied by a host, the host will always act in your best interests and use their mountain experience to act appropriately. However, trailAddiction staff are not trained medics, and therefore you should not accept any medication or treatment offered in good faith without making your own judgement as to whether it is appropriate or safe to do so. You accept full responsibility for any side effect to medication or treatment offered. You must inform trailAddiction staff of any allergies at the time of booking. Similarly, if you would prefer not to be treated at all by trailAddiction staff, and wait for trained professionals to arrive at the scene in the event of an accident (noting that you may be unconscious in the event of a severe fall), please advise us accordingly before your first ride.

Safety Briefing

All guests, regardless of experience, must attend a short welcome speech and safety briefing on arrival at the chalet. This will cover a general overview of bike set-up, general terrain hazards and weather conditions you need to be mindful of whilst riding in the area.

Medical/Accident Insurance

TrailAddiction guests must have Insurance cover for their stay and sign the trailAddiction responsibility waiver upon arrival at the holiday destination. Cover must specifically include medical and accident recovery insurance for injuries gained whilst mountain biking on unmarked trails. All guests must bring a valid copy of their insurance certificate and present it to trailAddiction staff in resort, before any accompanied riding can commence.

Approved Bicycle Helmet

A helmet is an absolutely essential item of mountain biking kit. trailAddiction staff will do everything in their power to prevent riders without a helmet from setting out on a ride. Many guests choose to use a traditional half-lid cycling helmet which is appropriate for backcountry riding, however for more aggressive downhill riding it is recommended that guests use a full-face motocross-style helmet for added protection in the event of a heavy fall onto the face. trailAddiction staff will refuse to accompany any rider who is not wearing a cycle helmet in apparently good condition.

Additional Safety Equipment

Gloves – Suitable strong biking gloves are an essential item and must be worn at all times whilst riding. They protect against cuts and grazing in the event of a fall.

Protective Pads – Whilst forearm-elbow and knee-shin pads are not usually seen as an essential item of mountain biking kit, trailAddiction strongly recommends for all of its guests to use pads. Protective pads are proven on a regular basis to reduce the potential severity of external wounds and can also reduce the likelihood of broken bones in the event of an accident.  We usually stock a selection of arm and knee pads on site which are for sale to customers.

In our opinion, a chin-guard and arm / leg pads are worth wearing if you have them. The philosiphy is simple – if you fall off (and lets face it, you just never know when that might happen no matter how easy the trail) its going to hurt less if you are padded-up! Since we use the lifts to do most of the hard work for us, then its no real pain to wear/carry the armour, and it does help with confidence levels too. That way you can more freely enjoy the trails, with less worry about how much the gravel rash would sting if the worse was to happen! To put it in perspective, on xc-bias days we generally dump the full-face in favour of a half-lid, and leave the pads at home. The descents may be the same difficulty as before – but we ride them more slowly and more cautiously without the extra protection of the armour. If you dont want to invest (understandably), we can usually loan you a set for free – just ask us at the start of your week in the resort. Alternatively we have a selection of our favourite Knee and Elbow armour for sale at extremely competitive prices, at our Les Arcs Chalets. In summary, don’t be put off by some of our photos if body armour is not your style – many of our guests are body armour first-timers too!
Generally throughout our season, the weather is good. In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
trailAddiction can arrange good quality hire bikes, however these must be pre-booked.  If you have your own steed that is suitable for Alpine riding (powerful disk brakes, strongly build, slack angles) we’d always recommend to bring that if you can rather than rent something you are not used to. However, we know this is not always possible, or indeed your own regular bike may not be up to the job!
Unlike many of our competitors, ALL of our chalets are located within direct eyesight of the main lift. However, all are also situated a good distance above the valley floor and therefore you can ride-in ride-out with numerous trailheads starting literally on our very doorsteps – all leading downhill to alternative lifts if you fancy starting your day with a singletrack descent rather than an uplift.
Generally throughout our season, the weather is good (much better than the UK!). In July and August you can expect temperatures of 25-35 Degrees C at the valley floor and 15-20 Degrees C up on the mountain. In June and September it can be up to 10 Degrees C lower at the start and end of the day. However, these are proper mountains and you should always prepare for the worst just in case! If it rains, it normally comes in at the end of the day (4pm onwards) and rains hard and fast. The trails are not clay-based and being particularly well drained, will be fully dry again by the end of the following morning. Around one week per season we sometimes get a band of bad weather come in, but its impossible to predict if or when that may be, sorry! Even in the worst cases it rarely hangs around more than a day or two and you should always get at least a good dose of sunshine in any given week. Its always best to bring packable waterproofs….just in case!
Nightlife-wise, it’s not crazy, but the local bars can get lively at times, especially on Tuesday (night before the guides’ day off) and Friday nights. Its most certainly not party central most of the time – but there’s a great atmosphere amongst our own guests and with up to 40 guests on a given week (plus all of our dozen-or-so staff), there’s plenty of atmosphere and lots of people to socialise with.

“For my sort of riding and bike (5″-6″ is perfect), this is soooo much better than Morzine/Les Gets. Last couple of years in PdS never improved my riding as much as this holiday did. trailAddiction are the only guys doing this sort of holiday in this great resort and they do a really good job. The Chalet Hosts made the best dinners I’ve ever had in the Alps, summer or winter, full stop. Completely recommended.”- Graeme MacLean, UK

“THE 6 BEST DAYS I HAVE HAD ON MY BIKE EVER! The trails are pristine and natural. The scenery is magnificent and the guides were brilliant. This will definately be an annual pilgrimmage for me.” – Kayn Woolmer, South Africa

“The guides went out of their way to understand the kind of riding we wanted to do and did a brilliant job of tailoring the holiday to suite. The ratio of guides to guests was outstanding and everyone was very laid back (without being unprofessional), it really felt like we were riding with friends rather than on a guided holiday. Brilliant trails, brilliant company, I can’t recommend them highly enough! – Lee Sheldon

“After a while I couldn’t remember what a particular descent was like, since the next seemed better! Guides are essential to get the most out of the area since there are so many tracks everywhere.” – Dave Wills, UK

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